Planet Fitness Reviews

Planet Fitness is one of the worst gyms to ever get involved with. The facilities are decent but their billing practices are unethical at best and their customer service is non-existent. This is a money trap. You can sign up online but you have to cancel in person or via certified mail. Beware.

User friendly, affordable, easily accessible, always clean, equipment operable and instruction available.

Truly love that cardio machines are readily available all the time. My schedule is rigid so I greatly benefit from the 24 hour locations! So far it’s been really clean. I’m hopeful it stays this way????????

I would like the rest rooms to have toilet seat covers. It would be better if you had paper towel dispensers throughout the club. It would even be better if you would have disposable disinfectant wipes instead of paper towels, too many people handle the spray bottles. Plus not having an elevator to the upper level limits the use of the equipment for disabled people.

Excellent facility super clean and all equipment is well maintained.

I love planet fitness it's a great environment nice and well managed staff and all around a great place

The facility is kept clean. However, the staff could be a little more friendly and attentive.

I had no idea cardio equipment could be so cheaply made.
Hands down the worst equipment I’ve seen in 25 years.
Should have toured the facilities before joining, but again, I had no idea cardio equipment could be so poorly made.
This place is so horrible I am going to pay for a membership elsewhere even though I am locked into a contract for 1 year here.
Also forgot to mention 3 of the 4 machines weren’t working properly, I couldn’t select the workout type which is one of the few customization options for workouts.

I went to the Tigard Planet Fitness to join on May 12th, which was the last day to take advantage of a one free month offer they were advertising for new members. I was notified by the front desk staff that they would not accept my corporate credit card to use for payment of the monthly membership fee but rather they will ONLY accept checking account information for debiting these payments. This makes it impossible for my corporate membership. This also puts members at a disadvantage in the event of a billing dispute as the only way to prevent PF from debiting the dues/fees from your checking account is to close your account and reopen a new one. While the people at the front desk are nice enough, they have no interest in offering a resolution but merely pass you off to an 800 number. After numerous different referrals to different 800 numbers, multiple departments within each number and ultimately having to send an email to contact their billing department, I learned PF has no interest in working with customer needs to gain a new customer. It seems the "You Belong" should actually be "You Belong so long as you do just what we tell you to do". Be aware, it is actually a third party company that handles their billing and each department you speak to simply blames the other for their inability to work with a customer's need. It is just a ridicules runaround. Who has time to deal with this BS? Save yourself the trouble and deal with a gym who is professional and has years of experience with billing. One thing to keep in mind, companies are getting hacked on a daily basis. As such, wouldn't you rather a have a credit card to close and reissue than deal with your checking account exposed to NSF Fees, overdrafts, fraudulent debits? Remember, when you are dealing with PF at least two companies have your banking information. Double the opportunity for theft. Just something to think about if you are a business owner considering joining. LA Fitness and 24 Hour accept credit card payments without the hassle!

You have to register your guest even with a black card membership. Which they deserve a courtesy. Total embarrassing for the guest makes the guests feel out of place. Never again.

Love my (Mableton, GA) location, the staff (whom I've come to know very well), the equipment, and the other members who push me to become a healthier, stronger, and more fit "me".

Review specifically for corporate Planet Fitness. DO NOT USE THIS GYM!!!!! Even in the middle of a pandemic with cases and deaths rising these leeches are using pre Covid policies prioritizing profits over customer health and safety. Does not allow you to cancel over the phone and will be VERY rude and dismissive if you call asking for information about how they’re adjusting policy for the CDC Covid Guidelines. Horrible customer service, seems like they do not care about the pandemic at all. Very unsafe would not be surprised if it was run by anti maskers with how flippant they were about asking Covid questions. DO NOT USE